100% Google-compliant · Updated for April 2026 policies

More 5-star reviews. Higher Maps ranking. Zero compliance risk.

For restaurants, hotels and bars across the UK and France. We capture 4–7× more reviews thanks to 3 capture points (entrance, table, checkout), respond to negatives within 24h, and push you into Google's Local Pack — fully compliant with the April 2026 review policies.

MR
TL
BV
+7
Trusted by 100+ venues across France & UK
Google trusted verifier Maps indoor certified Street view photographer
Maison Rouge
London, UK
4.6 · 138 reviews
Leave a Google review
Maison Rouge
+0.8 ★ in 6 mo
3.8 ★★★★★ · 138 reviews
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⚠ April 2026 update

Most review tools are now illegal. Yours probably is too.

Google rewrote its review policies in April 2026. The FTC followed up with $51,744 fines per violation. Birdeye, Podium, NiceJob and most local agencies haven't caught up yet — meaning thousands of restaurant and hotel profiles are flagged for suspension as we speak.

$0
Per violation

FTC Reviews Rule (Oct 2024). Fashion Nova paid $4.2M for hiding negative reviews from customers.

0M
Reviews removed in 2025

Google deleted 22% of all review activity for policy violations. AI detection now runs 24/7.

0 days
Average suspension

A flagged Google profile loses 60-80% of local traffic. Recovery is not guaranteed.

What's now banned by Google
Review gating

Routing happy customers to Google, unhappy ones to a private form. The biggest crackdown of 2026.

On-site review kiosks

Shared iPads or tablets at the reception. Same-device fingerprint triggers automatic suspension.

Sentiment-based filtering

Pre-screening customers by mood before sending them to Google. AI catches this in seconds.

Incentivised reviews

Free dessert, discount, or staff name mentions exchanged for 5-star reviews.

Catspace was rebuilt in May 2026 for the new policies.

No gating. No kiosks. No incentives. Just a smart system that gets you authentic reviews and handles the negative ones brilliantly.

How it works

The Catspace 3-Step Growth Engine

Hardware + software + human expertise. The only fully compliant system designed for hospitality venues across the UK and France.

01
Hardware
Entrance
stand
Table
tags
SCAN
Checkout
cards

Smart Capture

3 capture points to maximise reviews: entrance stand, table NFC tags, and QR cards on the bill. Customers tap or scan with their own phone — every device is unique, every review is authentic.

4–7× more reviews per month
02
Software + Human
⚠ Negative
"Service was slow, food cold..."
C
Catspace · 24h reply
Hi Sarah, thank you for taking the time...

Smart Response

Instant SMS alert on every negative review. Strategic public reply within 24h that turns criticism into a public demonstration of great service.

< 24h human-written reply
03
Authority
1
Maison Rouge
2
The Ledger
3
Brasserie No. 9

Market Authority

Active profiles climb the algorithm. We weave local SEO keywords into every reply. You enter the Local Pack — top 3 on Google Maps, where 80% of clicks happen.

Top 3 on Google Maps
100% Google-policy compliant April 2026 update ready FTC Reviews Rule compliant
The honest comparison

Why hospitality venues switch to Catspace

No spin. Here's how Catspace stacks up against your real alternatives.

DIY
Your time
Software
Birdeye, Podium
Agency
Local SEO firm
BEST FIT
Catspace
Hospitality specialist
3 capture points (entrance + table + checkout)
April 2026 compliant
⚠ Risky
Many flagged
⚠ Depends
Hospitality specialist
Sometimes
Human-written replies
AI templates
Local SEO baked in
Setup cost
Free
£200–500
£1,000+
£99 (full kit)
Monthly cost
Your time
£100–300
£500+
£39–89
Lock-in contract
12–24 months
12 months
None

Catspace

Hospitality specialist

3 capture points (entrance + table + checkout)
April 2026 compliant
Hospitality specialist
Human-written replies
Local SEO baked in
Setup£99 (full kit)
Monthly£39–89
Lock-inNone

Generic Software

Birdeye, Podium, NiceJob

No physical capture points
Many flagged in 2026
AI template replies
Setup£200–500
Monthly£100–300
Lock-in12–24 months

Local SEO Agency

General marketing firm

No physical capture points
Local SEO included
Setup£1,000+
Monthly£500+
Lock-in12 months

DIY

Manage everything yourself

No physical capture points
No local SEO
SetupFree
MonthlyYour time
Want a custom side-by-side with your current provider? Book a 15-min audit →
Onboarding

From signup to your first 5-star review in 14 days

No long onboarding calls. No technical setup on your end. Here's exactly what happens.

Day 1
Discovery call

20 minutes. We audit your Google profile, identify quick wins, agree on the tone of voice for replies.

Day 2–7
Kickstart Pack ships

NFC stand and stickers delivered to your venue. We optimise your Google Business profile for maximum local SEO.

Day 7–14
Live management starts

Stand goes on the bar. Customers start tapping. We start replying. First reviews land within hours.

Month 2+
Compounding results

Rating climbs, ranking improves. More reviews → more clicks → more bookings. Most clients see meaningful ranking shifts by month 3.

Your part
Show up to the 20 minute discovery call
Place the NFC stand on your bar or reception
Approve our reply tone of voice
Our part
Full Google Business profile optimisation
NFC hardware shipping and encoding
Every review reply, written by humans
24/7 monitoring with instant SMS alerts
Monthly performance reports
Real results

Real numbers from real venues

No invented testimonials. No vanity metrics. Just what we've actually achieved with the venues we serve.

+0.4 ★
Average gain
Honest disclosure

Trusted by 100+ establishments across Europe, our solution delivers concrete results. Data shows that over 40% of our active clients achieve a rating boost of +0.4 stars or more within their first six months. Success is a partnership: it relies on your volume and how effectively the NFC tools are integrated into your checkout flow. We provide the expertise and a 100% Google compliant framework to scale your reputation..

First case study landing soon. We're collecting before/after data with our first 3 venues.
First case study landing soon. We're collecting before/after data with our first 3 venues.
First case study landing soon. We're collecting before/after data with our first 3 venues.
Pricing

Simple pricing. No lock-in. Cancel anytime.

Two plans designed for hospitality. Save 17% on yearly billing.

Currency
Starter
Small venues with steady volume
£33 /month
£390 billed annually
Start with Starter →
🔒Secure checkout via Stripe
or talk to us first →
Includes
Up to 50 review replies per month
Response within 48 working hours
Negative review SMS alerts
Single language (EN or FR)
Monthly performance report
Google profile audit (one-time)
Standard email support
+ Kickstart Pack (one-time) £99
MOST POPULAR
Premium
Hotels, busy restaurants, bars serious about ranking
£74 /month
£890 billed annually · save £178
Go Premium →
🔒Secure checkout via Stripe
or talk to us first →
Everything in Starter, plus
Unlimited review replies (no overage)
Response within 24 working hours
📅2 Google posts per month
🔄Monthly profile optimisation
🌍Bilingual replies (EN + FR)
🎯Competitor monitoring (3 rivals)
🏆Quarterly strategy call (30 min)
🛡️Negative review removal handling
🔧Free hardware refresh every 6 months
💎"E-Reputation Excellence" plaque for your venue
📱Priority WhatsApp support (4h response)
🎬

£100 OFF Catspace 360° Tour

One-time discount on our virtual tour service

+ Kickstart Pack (one-time) £99
🔒Secure Stripe checkout Cancel anytime 🛡️100% Google-compliant 🇪🇺Made in UK & FR
FAQ

Everything you need to know before signing up

Straight answers to the questions our prospects ask most. Still have one? Drop us a WhatsApp.

Yes, fully. Catspace was rebuilt in May 2026 to comply with the new Google review policies. We never gate, filter, or pre-screen reviews by sentiment. We don't use shared kiosks. We don't ask for staff name mentions. Every customer gets the same neutral page after tapping our NFC, with a direct link to Google. Our value is in expert responses to reviews after they're posted — which Google explicitly encourages.
New reviews start coming in week 1 after your stand and stickers are in place. Rating improvements typically show by month 2. Local Pack ranking shifts (top 3 on Maps) usually take 3–6 months and depend on your competition density. Most clients see meaningful ranking shifts by month 3.
Most tools (Birdeye, Podium, NiceJob, local agencies) rely on review gating workflows that became explicit policy violations in April 2026. Google's AI is now actively removing reviews collected through gated funnels and suspending profiles. Many providers haven't updated their workflows yet switch before your reviews start disappearing. Want a free side-by-side audit of your current setup? Book 15 minutes →
Statistically, very few. Most NFC taps come from satisfied customers people who had a bad experience usually leave silently. And here's the counter-intuitive truth: profiles with a few well-handled 3–4★ reviews convert better than 100% 5★ profiles. According to BrightLocal, 96% of consumers actively look for negative reviews before deciding. A perfect profile signals manipulation. A profile with honest mixed reviews and brilliant public responses signals authenticity and good service.
We help you flag it to Google for removal under their policies (off-topic, fake, conflict of interest, spam). We can't guarantee Google removes it, but we know exactly how to write the flag report Premium plans include full removal handling and follow-up until Google replies. Even if the review stays, we draft a strategic public response that turns the negative into a public demonstration of your customer service.
One-time, never recurring. It covers: full audit of your current Google profile, keyword research and SEO setup, the hardware kit (entrance stand + 5 table NFC tags + 100 checkout QR cards), and shipping. Without it, we'd start from a non-optimised profile and the work would be on shaky ground. Once shipped, the hardware is yours to keep — even if you cancel.
Cancel anytime, no fees, no questions. No long-term contract — you keep paying month-to-month (or until your annual term ends if you went yearly). Your Kickstart Pack hardware (stand, NFC tags, QR cards) is yours to keep. We'll archive your profile data for 90 days in case you come back.
We specialise in restaurants, hotels, and bars across the UK and France — that's 90% of our clients. We also serve high-foot-traffic local businesses where reviews matter (clinics, salons, gyms, retail boutiques, car dealerships). If you're an e-commerce brand or a service without a physical location, this isn't for you.
💬

Still have questions?

WhatsApp us — we usually reply within an hour during business hours.

Ask on WhatsApp →
Onboarding 5 new venues this month

Stop risking your Google profile.
Switch to a compliant system today.

Book a free 15-min Local SEO audit, or skip the call and start straight away with Stripe. Either way, your venue is in safe hands within 14 days.

Or call directly: 📞 +44 7825 630956
15-min call Zero pressure Custom audit of your profile Compliance check included
Also from Catspace

Walk through your venue
before walking through the door.

Immersive 360° tours embedded directly in your Google Business Profile. Drag the tour below — yes, it's live.

LIVE · DRAG TO EXPLORE
Powered by Catspace
Real Catspace tour, embedded as it appears on Google Maps · Restaurant in France
From £297 one-time £100 OFF for GRM Premium clients
Discover 360° Tours →

BRING YOUR BUSINESS TO LIFE

Don’t just tell them you’re the best. Show them. We build the ‘Blue Line’ a seamless, high-definition path inside your business, not just isolated photos.

360 Dumfries tour Carlisle
360 Dumfries tour
360 Dumfries tour
catspace marketing 360

8K HDR 72MP QUALITY

SEAMLESS NAVIGATION

GOOGLE TRUSTED INTEGRATION

Capture every detail with our 8K HDR technology. Crystal clear, perfectly lit, and razor-sharp on any device.

We don’t just upload photos. We build a « Constellation » via a special software, allowing customers to walk virtually through your doors.

Directly injected into Google Maps & Street View. Boost your SEO and double your interest from searchers.

Google Reviews Management

Choose the Plan That Fits Your Business

Starter Plan

£39/month Or £390/year (2 months free)
  • -
  • Custom replies to up to 50 reviews
  • Response time: Within 48 business hours (Mon–Fri)
  • Monthly performance report
  • Negative review management
  • Negative alerts (1–3★) + shared evidence folder
  • Overage: £0.30 per extra reply
  • -
  • Optional add-on for £12/month
  • Optional add-on for £1/sticker

Premium Plan

£89/month Or £890/year (2 months free)
  • Everything in Starter
  • unlimited reviews
  • Priority responses: within 24 business hours (Mon–Fri)
  • Advanced analytics report
  • Review strategy consultation
  • Premium Badge “E-Reputation Excellence”
  • Quarterly audit + strategy call to help you earn more 5-star reviews
  • Google Business page SEO optimization
  • Smart Google Reviews NFC Display
  • Smart Google Reviews Table stickers