1B+
Helpful reviews published in 2025.
Google says people shared more than one billion reviews on Maps during 2025. Reviews are a major part of how people evaluate local businesses.
Catspace combines in-venue review capture, human review replies and Google Business Profile management into one simple system for hospitality and customer-facing local businesses.
Google's own documentation already makes the case: reviews help customers decide, and review count and rating can influence local ranking.
Sources: Google Business Profile: local ranking, Google Maps 2025 Trust & Safety
Google says people shared more than one billion reviews on Maps during 2025. Reviews are a major part of how people evaluate local businesses.
Google reported blocking or removing more than 292 million policy-violating reviews in 2025. That makes a clean, neutral collection process more important than aggressive review tactics.
Google states that more reviews and positive ratings can help a business's local ranking. There is no legitimate way to buy a top-three position. Reviews are one of the signals worth managing properly.
The system
The best review request is the one customers actually see. Catspace gives your venue three natural chances to ask, then handles the reputation work after the review is posted.
Entrance stand, table NFC tags and checkout QR cards create multiple neutral opportunities to leave feedback without filtering customers by sentiment.
Catspace writes professional public replies in your chosen tone of voice, with faster turnaround on Premium and alerts when negative feedback arrives.
Reporting and profile optimisation keep attention on the profile after setup. Premium also includes Google Posts and competitor monitoring.
Google allows businesses to ask customers for reviews and even recommends sharing a review link or QR code. The line is crossed when a business manipulates who is asked, offers incentives, or pressures customers.
Google explicitly suggests printing and displaying a QR code in-store. Catspace's hardware is built around that neutral request flow.
Every customer should have the same route to Google. No positive-only filtering and no pre-screening by sentiment.
Discounts, freebies or benefits in exchange for reviews are prohibited. So is requesting specific review content or pressuring people to leave a rating while on the premises.
Do not selectively send happy customers to Google while routing unhappy customers elsewhere. Catspace uses one neutral review path.
Sources: Google: get more reviews, Google: review QR codes, Google: fake engagement policy
What's included
The value is not the plastic or the NFC chip. It is the combination of capture points, profile setup, review handling and ongoing management.
We review the profile before rollout and identify obvious information, review and visibility issues.
Entrance stand, 5 table NFC tags and 100 checkout QR cards. The hardware remains yours.
Up to 50 replies/month on Starter; unlimited replies on Premium, written in your chosen tone.
Know when a sensitive review lands so the response can be handled quickly and professionally.
Monthly performance reporting gives you a simple view of review activity and what we recommend next.
Monthly optimisation, two Google Posts, bilingual EN/FR replies and monitoring of three competitors.
A typical rollout gets the hardware in place, reviews your profile and prepares your team to ask for genuine feedback without adding extra admin.
A short call to review your profile, brand tone, language and the best capture points inside your venue.
Your entrance stand, NFC tags and QR cards are prepared while we complete the initial profile work.
Install the hardware, start asking customers neutrally, and Catspace begins managing replies and reporting.
We manage the profile according to your plan and use review activity to guide the next actions.
Pricing
Your currency is selected automatically from your location.
A managed review reply service with the core capture system.
Everything in Starter, plus faster responses and ongoing profile work.
Annual billing: Starter £390, equivalent to £32.50 per month and saving £78. Premium £890, equivalent to £74.17 per month and saving £178. Catspace is not VAT registered, so UK VAT is not charged.
Answers to the main questions before you sign up. For anything specific to your venue, message Catspace on WhatsApp.
Optional visibility upgrade
Premium GRM includes £100 off a Catspace 360° Tour. Useful if customers need to see your venue before deciding to visit.
Send Catspace your business name. We'll review your Google Business Profile, highlight the priorities and recommend the plan that fits your review volume.